USED MINERS WARRANTY POLICY

All used miners will be tested prior to shipping. Please allow 3-5 business days for our certified technicians to check and test equipment. 

Currently all new miners will ship from our Shenzhen Warehouse.

International delivery typically takes about 5-10 business days (DHL). 

You will receive a shipping confirmation email with tracking number. 

After an order has shipped, all sales are final and non-refundable.

BRAND NEW MINER WARRANTY

A 180/360-day warranty period is provided starting from the shipping date(the “Warranty Period”). Please confirm with our sales service when you place the order. 

The Product Warranty is non-transferable and applies only to the original purchaser. The Product Warranty does not apply to any product not purchased from us .

The Product is not for family consumption.  The Product shall be operated only by professionals, and nonprofessionals (such as underage person, etc.) are not allowed to operate the Product.  In case you fail to comply with the instructions mentioned above, you shall be responsible for any loss or damage caused to others or yourself. 

All sales are final. No refunds will be granted. Defective Product can be repaired for free if they fall under the Winminer Warranty policy.

We will not provide repair service under the following circumstances:

(1) Product has been lost before the arrival at the repair service location;  

(2) Damage caused by the use of third-party overclocking software;

(3) Any product other than iPollo Product or fake products;

(4) Scratches or other cosmetic damage to Product surfaces that do not affect the operation of the Product;

(5) Scrap: including but not limited to, burned boards, corrosion/oxidation of Products, disconnection of chip pins, PCB breakage, board via holes blockage, and the use of POE switches, etc.;

(6) Fraud as determined by us, including, but not limited to, deliberately forging or replacing barcodes of Products or parts, or other attempts to obtain After-Sales Maintenance Service that the Customer is not otherwise entitled to. Products and parts that do not have the original barcodes will not be eligible for Maintenance.

(7) Algorithm change of block-chain itself, or the Product algorithm change made by you. 

For Products not eligible for repair, you should pay for return shipping fee, storage fee and other expenses (if any) before asking us to return the product to you.

We reserve the right to charge fees for repair services under the following circumstances:

(1) The Product has expired the Warranty Period, including (i) the warranty of the Product has expired when the Repair Service Order is created (as such date is indicated on this Website); or (ii) the Product does not arrive at the repair service location within the time period described in this Section 6, and the warranty of the Product has expired when the Product arrives at the repair service location. 

(2) Voided warranty due to:

       (a) Product damage caused by failure to installation, use and maintain in accordance the user’s guide;

       (b) Product damage or failure caused by dropping, accident, theft, abuse, negligence, improper operation;

(c) Product damage caused by physical interference, including but not limited to, moisture, corrosive environments, surges, transportation, and extreme environment;

(d) The entire Product, the board, or components of the board are crushed, broken, burnt, dropped, damaged due to improper operation；

(e) Product damage caused by overvoltage or undervoltage or leakage；

(f) Product damage caused by significant higher or lower ambient temperature exposure；

(g) Product damage caused by humidity, oxidation, corrosion and short circuit to the Product, units or any part thereof；

(h) Product damage or loss caused by natural disasters, including, but not limited to, floods, lightning, fires, earthquakes, tsunamis and lightning strikes, etc.;

(i) Disassembly or alteration of Product by any person other than us or an authorized service provider of us’

(j) Product damage or failure caused by the use of power supply, parts or units which are neither supplied by us nor our authorized providers;

(k) Unauthorized changes on firmware and hardware using any third-party product;

(l) Product damage or failure caused by the use of unauthorized firmware or drivers, including but not limited to firmware that enables users to apply an over frequency setting;

(m) Product damage resulting from non-commonality and/or incompatibility with current and/or future versions of operating systems, software and/or hardware;

(n) Damage or loss of data due to improper use;

(o) Product without original barcode or SN label or which has been altered, defaced or removed;

(p) Mixed boards: any or all of the hash boards or control boards in a Product are not the original parts of such Product, or anything preventing us from determining whether the hash boards or control boards are the original parts of such Product;

(q) Direct operation of Product without being connected to drainage assemblies (applicable to Products requiring connection to drainage assemblies);

(r) Daily wear and tear;

(s) Any reason other than those caused by us that makes it impossible for us to diagnose whether the Product is under warranty.

(3) Product sent for Repair Service without proper packaging, including unpacked Product, Product without sufficient cushioning material, etc.

(4) As to the chips missing in the hash boards, you shall bear the cost of the chips replaced in case the hash boards are repairable.

If you request a free repair service, please create a Repair Service Order online (the creation time of the Repair Service Order is subject to the display on this Website), and send the product to our repair point within 15 days from the creation of Repair Service O Warranty eligibility will be determined on the date product arrives at our repair point.

iPollo does not take any responsibility for or compensate for any loss as result of downtime caused by delays in transportation as a result of custom formalities or other reasons.

Working time of after-sale service is 09:30 to 18:30 UTC+8, service includes remote helping, Q&A, diagnosis, etc. All service inquiries will be responded within 48 hours, repair work can be expected within 7-10 working days (shipping time not included).